Infinite Group Ltd Terms and Conditions for online Sales
Our Terms
These Terms and Conditions apply to orders submitted by you to infinite Group Ltd. over the phone or on-line for products available from the House of Photography (referred to as the “” “Store” in these Terms and Conditions) . The Store is only intended for use by people resident in the United Kingdom, the Isle of Man or the Channel Islands. By placing an order through the Store, you warrant that:
- you are legally capable of entering into binding contracts;
- you are at least 18 years old;
- you are resident in the United Kingdom, the Isle of Man, the Channel Islands or any other country in the European Union;
- you are accessing the Store from that country.
Prices, Postage & Packing
Prices and postage & packing charges shall be as specified in the Store, as determined when ordering over the phone or on-line. Our prices in the Store include any applicable value-added taxes. We reserve the right to change prices published in the Store at any time.
Payment
Payment for products ordered over the telephone or on-line must be made by credit or debit card, PayPal, or by using Amazon Pay Services. Goods ordered shall not be despatched until authorisation of the payment has been made. The billing address keyed at the time of order must match the registered address of the credit/debit card cardholder. Any order placed using a debit/credit card greater than £200 must be shipped to the registered billing address. If we are unable to ship goods to your registered billing address (see delivery restrictions) or you do not wish us to ship goods to your registered billing address, then we will contact you to discuss an alternative method of payment (e.g. bank transfer). If using the Amazon Pay service, you can select any address in your Amazon stored address book or add any delivery address you require without restriction.
Credit/Debit card security on-line
We take security and customer service very seriously and appreciate the trust placed in us by all of our customers when giving us their card details. For this reason, we have implemented a fully hosted payment solution provided by Worldpay (is now a subsidiary of Fidelity National Information Services Inc – FIS) (https://www.fisglobal.com/en-gb).
FIS are compliant to the highest level (level 1) of the PCI-DSS (Payment Card Industries Data Security Standard). FIS collects, processes and stores the card details on their system at the time of order.
Our employees have no access to any sensitive customer information, including card details held within
the FIS systems. Our employees use reference numbers, supplied to us by FIS at the time of order, to conduct any refunds or cancellations.
At no time does infinite Group Electronic store,transmit or have access to any sensitive card details.
Accepting orders
When you place an order on-line or by telephone, we will treat it as an offer to buy. We will send you a confirmation email with your order number but please note that this is merely confirmation of receipt of the order you have made and does not constitute acceptance of your order, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.
When you order, you will have an opportunity to check the details and correct any input errors.
In deciding whether to accept your order, we may use the information you have given to us, , or which we receive from any enquiry we may make with our credit checking company to confirm your identity. The credit checking company will check any details we disclose to them against any database (public or private) to which they have access and will keep a record of that check. The credit checking company will also retain this information and may use it in the future to assist other companies with identity verification. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds, we may contact you to seek an alternative payment method.
We will be entitled to refuse to accept your order if we feel it necessary (whether or not your credit/debit card has already been charged (or where relevant you have made a bank transfer), in which case we will email you as soon as we can to let you know. If your credit/debit card has already been charged (or where relevant you have made a bank transfer) and we then refuse to accept your order, we will immediately upon confirmation of refusal issue an appropriate credit to your credit/debit card (or where relevant refund monies to your bank account).
We only accept your offer to buy and conclude the contract of sale for the goods ordered by you, when we ship the product to you and send you an email confirming to you that we’ve shipped the product to you (the “Shipping Confirmation”). If your order is shipped in more than one package, you may receive a separate Shipping Confirmation for each package, and each Shipping Confirmation and corresponding shipment will conclude a separate contract of sale between us for the product(s) specified in that Shipping Confirmation.
The contract created between you and us by our acceptance of your order is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of such contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of such contract, or any of our rights or obligations arising under it, at any time during the term of such contract.
Availability
All goods shown in the Store are subject to availability. We will inform you by email as soon as possible if the goods you have ordered are not available and we will not process your order for those goods.
Delivery
FREE UK Standard Delivery
We offer FREE UK Standard delivery on basket amounts greater or equal to £50, under £50 a charge of £3.99 will be added.
Infinite Group can only deliver to addresses in the United Kingdom.
Failure to deliver
In the unlikely event that your goods are not delivered within 30 days of the date on which you received your Shipping Confirmation, then you may cancel your order straight away if any of the following apply:
- we have refused to deliver the goods;
- delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
- you told us before we accepted your order that delivery within the delivery deadline was essential.
If you do not wish to cancel your order straight away, or do not have the right to do so above, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
If you do choose to cancel your order for late delivery in accordance with the above provisions, you can do so for just some of the goods or all of them, unless splitting them up would significantly reduce their value. If the goods have been delivered to you, you will have to return them to us, and we will pay the costs of this. Please contact us by email at customercare@infinite.co.uk, and we will send a pre-paid bag to enable you to return your order to us at no cost to you. After you cancel your order, we will refund any sums you have paid to us for the cancelled goods and their delivery.
Occasionally our delivery to you may be affected by an Event Outside Our Control. See the section headed Events Outside Our Control for our responsibilities when this happens.
Title of goods
Title of all products ordered passes to you upon the full payment or delivery of products. The risk of loss and damage pass to you upon delivery.
Returns
If you are a consumer, you have a legal right to cancel your contract with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out in the paragraph below even if you have opened the goods to inspect them (save as provided below for certain types of goods). This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep any Goods, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens’ Advice Bureau or Trading Standards office. However, this cancellation right does not apply in the case of sealed DVDs, CDs, memory cards and computer software, once these goods are unsealed after you receive them.
Your legal right to cancel the contract starts from the date of the Shipping Confirmation, which is when the contract is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
| Your contract | End of the cancellation period |
|---|---|
| Your contract is for a single product (which is not delivered in instalments on separate days). | The end date is the end of 14 days after the day on which you receive the product. Example: if we provide you with a Shipping Confirmation on 1 January and you receive the product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January. |
| Your contract is for either of the following: one product which is delivered in instalments on separate days.multiple products which are delivered on separate days. | The end date is 14 days after the day on which you receive the last instalment of the product or the last of the separate products ordered. Example: if we provide you with a Shipping Confirmation on 1 January and you receive the first instalment of your product or the first of your separate products on 10 January and the last instalment or last separate product on 15 January you may cancel in respect of all instalments and any or all of the separate products at any time between 1 January and the end of the day on 29 January. |
To cancel the contract, you can email us at customercare@infinite.co.uk . When emailing us please include details of your order to help us to identify it. If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email. For example, you will have given us notice in time as long as you email us before midnight on that day.
If you cancel your contract we will:
- refund you the price you paid for the goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a physical shop.
- refund any delivery costs you have paid us, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if you choose to have the goods delivered by Next Day Delivery, then we will only refund what you would have paid for standard delivery.
- make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
- if you have received the goods: 14 days after the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us. For information about how to return goods to us, see below; or
- if you have not received the goods: 14 days after you inform us of your decision to cancel the contract.
We will refund you on the credit/debit card or via Amazon Pay (or where relevant by repayment to your bank account) used by you to pay.
If goods have been delivered to you before you decide to cancel your contract:
- then you must return them to us at the offices of our, Infinite Group Ltd. Unit 5, Pagoda Park, Westmead Industrial Estate, Swindon Sn5 7UN without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract; and
- unless the goods are damaged, faulty or not as described (in this case, see Damaged Goods or Faulty Goods below) you will be responsible for the cost of returning the goods to us. If the goods are such that they cannot be returned by post, we estimate that if you use the carrier which delivered the goods to you, these costs should not exceed the sums we charged you for delivery.
Because you are a consumer, we are under a legal duty to supply goods that are in conformity with the contract. As a consumer, you have legal rights in relation to goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this Returns section or anything else in these terms and conditions. Advice about your legal rights in the UK is available from your local Citizens’ Advice Bureau or Trading Standards office.
Damaged Goods
What happens if my item arrives damaged or is not as described?
On rare occasions, an item may get damaged in transit or may not be as described. If you do receive a damaged item or it is not as described please email us within 48 hours at customercare@infinite.co.uk and we will send a pre-paid bag to any UK address to enable you to return your order to us at no cost to you. We will then either refund the cost of the item plus the delivery charge paid (from original order) or replace your items. If outside the UK please contact us so we can discuss the return options.
Faulty Goods
What happens if my item is faulty?
If the fault happens within thirty days of the date of delivery, you have the option of either a refund or an exchange. After thirty days the item would be covered by the one year ‘ ‘manufacturer’s warranty period and will be repaired.
Please note that we may ask to inspect the item to confirm any fault before a refund or an exchange is processed
If the fault occurs within thirty days, please email us at customercare@infinite.co.uk and we will send a pre- paid bag to any UK address to enable you to return your order to us at no cost to yourself. If outside the UK please contact us so we can discuss the return options.
Warranty
All goods are covered by the manufacturers 12 month warranty.
Limitation of Liability
- Subject to paragraph (c) below, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the goods and, subject to paragraph (b) below, any other losses or damage that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both you and we knew it might happen, for example, if you discussed it with us during the sales process.
- If you use the Goods for any commercial, business or re-sale purpose then, subject to paragraph (c) below, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
- loss of income or revenue;
- loss of business;
- loss of profits;
- loss of anticipated savings;
- loss of data; or
- waste of management or office time.
- Nothing in these terms and conditions excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of the obligations implied by the Consumer Rights Act 2015; or
- defective products under the Consumer Protection Act 1987.
Protection of Personal Data
You agree that any personally identifiable information you provide to us in connection with the Store may be dealt with by us in accordance with the terms specified in the Infinite Group Ltd Privacy Policy (https://www.infinitegroup.co.uk/customers-privacy-policy/) available via the link at the bottom of the (infinitegroup.co.uk) web site.
Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Store, you accept that communication with us will be mainly electronic. We will contact you by email, for contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Waiver
If we fail, at any time during the term of our contract with you, to insist upon strict performance of any of your obligations under such contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under such contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Severability
If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any contract with you that is caused by events outside our reasonable control (an “Event Outside Our Control”) including, without limitation, fire, flood, explosion, storm, earthquake, war, terrorism, sabotage, revolution, riot or civil commotion, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority, strikes, lockouts, failure of supplies of public or private telecommunications networks, power or fuel or the default of suppliers or sub-contractors. Our performance under our contract with you is deemed to be suspended for the period that the Event Outside Our Control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Event Outside Our Control to a close or to find a solution by which our obligations under such contract may be performed despite the Event Outside Our Control.
Entire agreement
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of our contract with you. While we accept responsibility for statements and representations made by our duly authorised representatives, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
Law and jurisdiction
Contracts for the purchase of products through the Store and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Our company information
Infinite Group Ltd Unit 5, Pagoda Park
West Mead Industrial Estate Swindon, SN5 7UN
VAT Reg. no. GB 880 9827 74
Email enquiries: customercare@infinite.co.uk
Amended December 2020
